Refund policy

RETURN AND REFUND POLICY

Made-to-Order Products

All RavnCo products are made to order specifically for you to reduce waste and maintain quality. Because each piece is custom-made, we do not accept returns or exchanges except in cases of defective, damaged, or incorrect items.

Defective or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We'll work with you to arrange a replacement at no additional cost.

Eligible issues include:

Manufacturing defects in materials or workmanship
Printing errors or quality issues
Damage during shipping
Wrong item, size, or color sent

Not Eligible for Return

We cannot accept returns or offer refunds for:

Change of mind or buyer's remorse
Incorrect size selected by customer
Normal wear and tear after use
Items outside the 7-day reporting window

How to Request a Replacement

Your order number
Clear photos showing the issue
Description of the problem

We'll review your request and respond within 2-3 business days.

Refunds

Refunds are issued only if we cannot provide a suitable replacement. Refunds will be processed to your original payment method within 5-10 business days of approval.

Questions?